"just as we did when we discovered issues with the quality of a few of our books in the past" -- and how!
For those of you fortunate enough not to encounter quality problems, I hit one with the test print of Meditations. Reached out, showed a photo, "we'll ship you a new one", and they did exactly that. It was that easy. Thank you again, Castalia, for your excellent service, and Jordan in particular, as he made it easier than I've ever experienced in dealing with a faulty product.
"just as we did when we discovered issues with the quality of a few of our books in the past" -- and how!
For those of you fortunate enough not to encounter quality problems, I hit one with the test print of Meditations. Reached out, showed a photo, "we'll ship you a new one", and they did exactly that. It was that easy. Thank you again, Castalia, for your excellent service, and Jordan in particular, as he made it easier than I've ever experienced in dealing with a faulty product.
Jordan is great
Same issue happened with one of my Byzantines. It sits on the bookshelf with its brother, waiting to be replaced and then sent back for book rehab.